FAQs
Where can I find you?
I practice at Active Living Physiotherapy in Willow Point, Campbell River.
I am also available for Telerehab appointments via phone or live video conferencing.
How does Telerehab work?
For video conferencing we use our clinic software called Jane - the experience is similar to Skype, FaceTime, or Zoom and is secure enough for physiotherapy appointments.
You simply book an appointment the same way you would for a regular appointment - either online, in-person, or by phone. After booking an appointment you will receive a confirmation email with instructions about your upcoming appointment.
You will also receive an Appointment Reminder email 30 minutes before your scheduled appointment time. Simply click the button "Begin Your Online Appointment" at the bottom of the email to begin - it's that simple.
Once you have joined the call, you will be able to:
Mute or unmute your audio
Enable or disable the video camera
Send messages to the other participant
For more information on how to join your appointment you can visit Jane's Support Guide.
For phone appointments, you will receive a phone call at the time of your appointment.
What can you do over Telerehab?
Once face to face via live video I will be able to listen to your story, perform an assessment, establish a diagnosis, and formulate a comprehensive plan including a home exercise program.
Will my insurance cover Telerehab appointments?
Most extended health insurance companies are currently covering Telerehab appointments. If you are unsure you can contact them directly to confirm.
Can I book online?
Do I need a referral to see a physiotherapist?
No you do not need a referral to see a physiotherapist, however, your insurance company may require one for reimbursement.
Do you accept ICBC and WSBC patients?
I am currently not accepting ICBC patients. I do not have a contract with WSBC.
Is IMS painful?
Most people describe it as unpleasant, rather than painful. When the muscle is stimulated you will likely feel a quick ache, cramp, or charlie-horse sensation. This is known as a twitch-response and is the therapeutic part of the treatment.
Is it normal to be sore after IMS?
Yes, it is normal to experience soreness and/or stiffness similar to a hard workout after the treatment. This may last anywhere from a few minutes to a few days. It can often be helpful to apply a heating pad or microwavable bag to the sore area.
Is IMS the same as acupuncture? What's the difference?
Acupuncture is a form of traditional Chinese medicine. It's based on the theory that energy, called chi, flows through and around your body along pathways called meridians. Acupuncture is a way to unblock or influence chi and help it flow back into balance.
IMS is grounded in Western Medical Science and has a solid foundation in its radiculopathic model of pain, which is now supported by many experts in the field. The treatment, which utilizes acupuncture needles because they are the thinnest implements available that are designed to penetrate deep within muscle tissue, specifically targets affected muscles that have become contracted and painful from distress.